Support

Need help, found a bug, or have an idea? Email support@beyondbetterstudio.com. We usually reply within two business days.

Common questions

Is my data uploaded anywhere?

Not unless you turn on an optional feature such as Backup & sync, household sharing or the family calendar link. Scanning happens on your phone. The Vault never leaves your device. See the Privacy Policy.

I forgot my Vault passphrase.

The Vault is encrypted with your passphrase, and there is no way for anyone, us included, to recover it. If you set up Face ID unlock, you can still open the Vault on that phone with Face ID. Otherwise the Vault has to be reset, which erases its contents.

How do I restore or cancel PactPin Plus?

In PactPin, open Settings → Your plan → Restore purchases. To cancel, open the iPhone Settings app → your name → Subscriptions → PactPin.

Reminders aren't showing up.

Check that reminders are on in PactPin (Settings → Reminders) and that notifications are allowed for PactPin in the iPhone Settings app → Notifications.

How do I use PactPin with Siri?

Try "What's due in PactPin", "Next renewal in PactPin", "How much do I spend in PactPin", "Add a subscription in PactPin" or "Ask PactPin".

How do I delete my data?

Settings → Backup & sync → Erase everything removes it from your phone and from any server copy. Deleting the app also removes everything stored on the phone.